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    Why is follow-up crucial to ensure customer happiness?

    After you have introduced a novelty such as a QR code to your invoices or made a certain shift that changes the customer experience like digital invoicing through Paymail, you have to instantly monitor the impact on customer satisfaction and the user experience. Measure the conversion rate and reach out to your customers to see how they experience that change.

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    How to win your customers’ trust?

    Over the past few weeks we have brought you a series of blogs commenting on the importance of digitizing customer communications and the impact this has on the customer experience. We specifically focussed on the digitalisation of invoices and how tools such as QR codes can help your customers to pay their bills easier and faster.

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    How do you introduce new payment methods to your customers?

    If you read our past few blogs you have already gained an understanding of the added value that digitalization brings to customer communications and why you should pounce on its potential. Not only to improve customer experiences but also to meet the preferences of your individual customers.

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    You can now create PDF communications with Web Designer

    Christmas comes early this year. The Scriptura Engage Web Designer, part of the Design Studio, just got a major update. Web Designer is our versatile and easy-to-use solution that empowers business users to create both basic and engaging multi-channel, responsive and actionable communications.

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    You can now create web forms with the Scriptura Engage Web Designer

    Our Scriptura Engage Web Designer just got better! As part of Actionable Communications in Design Studio we introduced web form controls like input fields, date pickers, dropdowns, radio buttons,... By virtue of these controls, business users can now create fully responsive and customizable web form templates ready to be published on a website, portal or even in apps.

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    Resource Promotion goes bigger and better

    In our previous blog ‘Give business control with Resource Promotion’ we gave an overview of capabilities and benefits of our Resource Promotion, an easy to use tool that allows business users to push changes all the way into production, making them independent from IT to deploy emails, push notifications and other communications. Give it a quick look to refresh your insights on promotion, tasks, environments, and more.

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    Boosting operational efficiency and the power of customer experience management: a recap

    Over the past few weeks we covered the importance of quality customer experience management (CEM) and operational efficiency in order to boost your organization and successfully compete with peers in terms of customer experience.

    In this week’s blog we’ll come back on how Inventive Designers with Scriptura Engage, Template Factory and Managed Services has all the necessary ingredients of a modern customer communication platform to increase operational efficiency and boost business empowerment.

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    How Scriptura Template Factory boosts operational efficiency

    Over the past few weeks we’ve delved deeper into how companies can improve operational efficiency. In this week’s blog, we’ll talk about operational efficiency in template design. More specifically we will shed a light on the benefits of Scriptura’s Template Factory and how each of these benefits can boost operational efficiency within your company.

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