Read. Gather Ideas. Discuss.

Clear and digital customer interactions form the basics for a happy customer journey in the new age.

Signup to share your stories

Contact us

    Subscribe to our news letter!

    Older Posts

    You can now create PDF communications with Web Designer

    Christmas comes early this year. The Scriptura Engage Web Designer, part of the Design Studio, just got a major update. Web Designer is our versatile and easy-to-use solution that empowers business users to create both basic and engaging multi-channel, responsive and actionable communications.

    Read More
     0

    Scriptura Engage 19.04 release is available!

    I’m very pleased to announce the general availability of Scriptura Engage 19.04, a long term stable release. With this new release, organisations will be able to put business users in control of the content of customer communications, removing the dependency on IT and lowering the time-to-market of changes. Also, this release brings digital communication to a whole new level with interactive actionable communications. And last but not least, the acquisition by UnifiedPost has given us access to delivery and payment capabilities that we now have integrated within Scriptura Engage. Curious to know more? Keep on reading!

    Read More
     0

    Make integrations a child's play with Xribe & Zapier

    Maintaining a system for automated customer communications can take time and a lot of IT support. You can save on this by combining Xribe and Zapier. When you connect Xribe and Zapier, you can automatically send communications for most of your business needs. This allows you to focus on the important things while still immediately acknowledging your customers' needs.

    Read More
     0

    Scriptura Engage 18.10: New Fall release available!

    New season, new release! We are very pleased to announce the release of Scriptura Engage v18.10. This release, we mainly focused on some changes of LiveDocs and creating actionable communications by using the Web Designer. These two updates fit in our strategy to empower business users even more and to get the best out of every customer touchpoint.

    Read More
     0

    ENGAGE18: Revealing the future standards of customer communications

    On the 25th and 26th of October, Inventive Designers hosted ENAGE18 for its customers and partners. And engage we did. A huge and broad international audience of business experts, marketers and C-level executives herded together in the magnificent Bluepoint in Antwerp to catch a glimpse of the future standards of customer communications.

    Read More
     0

    Boosting operational efficiency and the power of customer experience management: a recap

    Over the past few weeks we covered the importance of quality customer experience management (CEM) and operational efficiency in order to boost your organization and successfully compete with peers in terms of customer experience.

    In this week’s blog we’ll come back on how Inventive Designers with Scriptura Engage, Template Factory and Managed Services has all the necessary ingredients of a modern customer communication platform to increase operational efficiency and boost business empowerment.

    Read More
     0

    How to boost operational efficiency with Managed Services?

    Just like a well-functioning team is made up of quality players who know what to do on the pitch, a company’s success is determined by the efficiency and strengths of its different departments, each completing different tasks with different skills, but all striving towards the same goal: company growth through best practices and continuously improving products and services.

    Read More
     0

    How Scriptura Template Factory boosts operational efficiency

    Over the past few weeks we’ve delved deeper into how companies can improve operational efficiency. In this week’s blog, we’ll talk about operational efficiency in template design. More specifically we will shed a light on the benefits of Scriptura’s Template Factory and how each of these benefits can boost operational efficiency within your company.

    Read More
     0

    Digital transformation and the hurdles of digital adoption: a recap

    What is digital adoption? In fact digital adoption is about more than buying a few iPads or investing in new software to be used within the company. In fact it’s not about IT. Indeed, IT is necessary to implement certain tools, but more than this, digital adoption is about knowing how your organization needs to function as a whole, your company culture and goals and using a digital framework of multiple tools to achieve these goals.

    Read More
     0

    How to achieve smooth digital customer communication

    In one of our previous blog posts, I outlined the 5 Hurdles to Smooth Digital Customer Communication. As modern customer communications are too silo-driven, with different company departments using isolated and nonintegrated software, customers are faced with confusing and unsatisfactory customer experience instead of a high-level CX that boosts brand loyalty and digital adoption.

    Read More
     0