As an organisation, how do you build customer centricity? In this week's blog, it's time for a small recap, we take a look back on the different pillars on which customer centricity is built. Read More
We connect, download, stream, sign in, upload, update… all the time. Organizations today are investing a lot in digital transformation programs. Some of them to get rid of outdated legacy systems or to focus on social media presence. Others seek to ensure availability of all digital channels.Read More
5 Reasons to take your team on a Team Time-out (TTO). Yes, taking a team time-out is an investment and it often doesn’t come easy or cheap. But read on, and you’ll understand why it will pay big dividends over time! Reason 5: Have Fun. Reason 4: Build Relationships. Reason 3: Set the stage for ...Read More
Blog about how creating a customer focused communication process by taking a closer look on the two paradigms in businesses: Inside-Out vs. Outside-In approach.Read More
