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Customer convenience and the importance of individualization: a recap

Over the past few weeks we talked about customer convenience in customer communications. What is it, why is it crucial for your business and more importantly, how do you achieve it? This brought us to the aspect of individualization and its key role in every touchpoint. Let’s take a look back. Read More

How to achieve customer convenience in customer communications?

An important note to be made in defining UX convenience is the fact that convenience is a parameter that is perceived differently depending on the person and specific timing. This week we delve deeper into how you can achieve convenience your customer communications as a business. Read More

Scriptura Engage 18.10: New Fall release available!

New season, new release! We are very pleased to announce the release of Scriptura Engage v18.10. This release, we mainly focused on some changes of LiveDocs and creating actionable communications by using the Web Designer. Read More

Boosting operational efficiency and the power of customer experience management: a recap

Over the past weeks, we covered the importance of customer experience management (CEM) and operational efficiency in order to boost your organization and compete with peers in terms of customer experience. In this week’s blog we’ll come back on how Scriptura Engage has all the necessary ingredients Read More

How to boost operational efficiency with Managed Services?

A company’s success is determined by the efficiency and strengths of its different departments, each completing different tasks with different skills, with the same goal: company growth. As such a company’s core business shouldn’t be managing their customer communications platform. It’s ours. Read More

How mobile drives your digital transformation

Digital transformation is a challenge for many companies. Mobile is one of the keys to avoiding digital inertia and can help you push your business from partially digital to digital by default. Read More

How to Digitally Transform Your Business?

Nowadays every organization has some kind of transformation program to digitalize (parts of) their business. But Is there a magic wand for digital transformation? The future is coming faster than you think! Read More

A view on the past year and the road ahead with Jim Verbist, CEO @ Inventive Designers.

Exclusive interview with CEO Jim Verbist, providing an insight in the future of Managed Services, WebDesigner and Business User Empowerment at Inventive Designers. Read More

How to make a good day even better!

How would a day in the life look like when your employees do have the CCM platform they require? Let's have a look! Read More

How to turn a good day into a headache

What happens if you don't have a central CCM platform? How frustrating can a lack of agility be? Read More