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Customer convenience and the importance of individualization: a recap

Over the past few weeks we talked about customer convenience in customer communications. What is it, why is it crucial for your business and more importantly, how do you achieve it? This brought us to the aspect of individualization and its key role in every touchpoint. Let’s take a look back. Read More

The importance of individualization in customer convenience

There is an indisputable link between personalisation and customer convenience and it is one that business can’t afford to ignore in their efforts to boost customer loyalty by providing a quality customer experience. Individualization. Read More

How to achieve customer convenience in customer communications?

An important note to be made in defining UX convenience is the fact that convenience is a parameter that is perceived differently depending on the person and specific timing. This week we delve deeper into how you can achieve convenience your customer communications as a business. Read More

Inventive Designers welcomes Paul Verkinderen as Business Development Manager Automotive

With the launch of Xribe, Inventive Designers looks ahead to further introduce the immense potential of Xribe and Scriptura Engage in a wider growth market. One such sector is the automotive industry. Inventive Designers welcomes Paul Verkinderen, for whom the sector holds no secrets. Read More

What is Customer Convenience and why does your business need it?

The ratio of pleasure and pain in user experience determines customer convenience, which in turn affects how customers make decisions about what products to buy, what services to use, and with what providers to engage. But what is Customer Convenience and why does your business need it? Read More

ENGAGE18: Revealing the future standards of customer communications

On the 25th & 26th of October, Inventive Designers hosted ENAGE18 for its customers and partners. And engage we did. A broad international audience of business experts, marketers and C-level executives herded together in Antwerp to catch a glimpse of the future standards of customer communications. Read More

How to boost operational efficiency with Managed Services?

A company’s success is determined by the efficiency and strengths of its different departments, each completing different tasks with different skills, with the same goal: company growth. As such a company’s core business shouldn’t be managing their customer communications platform. It’s ours. Read More

CEO Jim Verbist shares a glimpse of ENGAGE18

At the end of October, Inventive Designers welcomes customers, partners and everyone interested in tomorrow’s customer communications standards at ENGAGE18. In advance of the event, we sit down with Jim Verbist as he shares a glimpse of what we may expect to see and discover come end of October. Read More

Why make your communications as dynamic as possible?

Along with technology and the possibilities brought by big data and social media, customer expectations have come a long way. Technology and the current digital era, enable companies to make their customer journey as pleasant as possible with individualized, actionable and relevant communications. Read More

Digital transformation and the hurdles of digital adoption: a recap

What is digital adoption? In fact digital adoption is about more than buying a few iPads or investing in new software. It’s not only about IT, digital adoption is about knowing how your organization needs to function as a whole, using a digital framework of multiple tools to achieve your goals. Read More