Read. Gather ideas. Discuss.

Clear & digital customer interactions form the basics for a happy customer journey in a new age. 

 

Get in touch! We'd love to help you explore.

Contact Us
Browse our Library

Subscribe to Email Updates

Older Posts

5 ways to become more customer centric

As an organisation, how do you build customer centricity? In this week's blog, it's time for a small recap, we take a look back on the different pillars on which customer centricity is built. Read More

How GDPR helps and not hinders you to use private data for user experience optimization

GDPR brought drastic changes worldwide for every business in every branch juggling with personal data. As these data are now more important than ever, why not use them to optimize your user experience? Read More

How to overcome the hurdles of digital adoption?

We connect, download, stream, sign in, upload, update… all the time. Organizations today are investing a lot in digital transformation programs. Some of them to get rid of outdated legacy systems or to focus on social media presence. Others seek to ensure availability of all digital channels. Read More

How can printed communications help your customers to go digital?

Do many of your customers back out before completing their customer journey? Avoid high dropout rates by using print to help customers to go digital. Keep them digital with actionable and frictionless content. If they are made to stay in the same environment, they will be open for a lot of things! Read More

5 Reasons To Take a Team Time-Out

5 Reasons to take your team on a Team Time-out (TTO). Yes, taking a team time-out is an investment and it often doesn’t come easy or cheap. But read on, and you’ll understand why it will pay big dividends over time! Reason 5: Have Fun. Reason 4: Build Relationships. Reason 3: Set the stage for ... Read More

The Power of Saying Goodbye

When a customer decides to stop using a product or service, an organization should have the courtesy to say goodbye. It is the perfect moment to get feedback and to track down the reason why the customer left. A customer that has left can become a customer again ... Read More

One Step Closer to the Cloud

Bring Scriptura Engage to the cloud: Together with the expertise of the DistriNet Research Group, Scriptura Engage has now an online HTML editor: Web Designer. Read More

A view on the past year and the road ahead with Jim Verbist, CEO @ Inventive Designers.

Exclusive interview with CEO Jim Verbist, providing an insight in the future of Managed Services, WebDesigner and Business User Empowerment at Inventive Designers. Read More

Getting home after car breaks down...

A blog on how services can re-think, map-out customer journey and the related ecosystem, to enhance customer experience in case of a breakdown. Read More