Read. Gather ideas. Discuss.

Clear & digital customer interactions form the basics for a happy customer journey in a new age. 

 

Get in touch! We'd love to help you explore.

Contact Us
Browse our Library

Subscribe to Email Updates

Older Posts

Customer convenience and the importance of individualization: a recap

Over the past few weeks we talked about customer convenience in customer communications. What is it, why is it crucial for your business and more importantly, how do you achieve it? This brought us to the aspect of individualization and its key role in every touchpoint. Let’s take a look back. Read More

What is Customer Convenience and why does your business need it?

The ratio of pleasure and pain in user experience determines customer convenience, which in turn affects how customers make decisions about what products to buy, what services to use, and with what providers to engage. But what is Customer Convenience and why does your business need it? Read More

ENGAGE18: Revealing the future standards of customer communications

On the 25th & 26th of October, Inventive Designers hosted ENAGE18 for its customers and partners. And engage we did. A broad international audience of business experts, marketers and C-level executives herded together in Antwerp to catch a glimpse of the future standards of customer communications. Read More

Boosting operational efficiency and the power of customer experience management: a recap

Over the past weeks, we covered the importance of customer experience management (CEM) and operational efficiency in order to boost your organization and compete with peers in terms of customer experience. In this week’s blog we’ll come back on how Scriptura Engage has all the necessary ingredients Read More

How to boost operational efficiency with Managed Services?

A company’s success is determined by the efficiency and strengths of its different departments, each completing different tasks with different skills, with the same goal: company growth. As such a company’s core business shouldn’t be managing their customer communications platform. It’s ours. Read More

How Scriptura Template Factory boosts operational efficiency

In the past, companies would rely on their own skills and in-house resources to develop and manage document templates. These days managing the perfect team of templaters has become impossible. Discover the benefits of Scriptura’s Template Factory and how it can boost operational efficiency. Read More

How business user empowerment boosts operational efficiency

Today’s companies and their communication platforms and digital transformation programs are too technology-driven, business users have to rely on IT to make the necessary changes to templates as the tools are too complex for them. This impedes operational efficiency, so how to boost it? Read More

How to improve operational efficiency in multilingual and multibrand environments?

In business speed is everything. Delivering relevant, individualized and consistent customer communications is crucial and you need operational efficiency to do so. Yet this is something that a lot of companies lack in multilingual and multibrand environments. Read More

How to boost your organization with customer experience management?

Customers are becoming more demanding in what type of communications they receive and how these are delivered. In today’s market in which the customer experience is paramount, flexibility and agility are must-haves for companies eager to succeed, but how do you boost business agility? Read More