Mensura simplifies adminstration through digital first communicationMar 01, 2016
To better support its prevention consultants, Mensura – the largest external service for prevention and protection at work – has pulled the mobile card. For that, Mensura approached Inventive Designers, which delivers with their product Scriptura Engage, a mobile app and software platform for digital-first communication.
An analysis of the current workflow showed that especially the many manual handling and the paperwork slowed down the efficiency. Prevention consultants are usually on the road and during the whole day they have a suitcase filled with a laptop, tablet, paper documentation and forms. During their visits they make notes that they, once they arrived at the office, have to process in the business system Health@Work. Double work.
"With the Kofferproject we wanted to run the administration of the company visits fully digital,” says Christophe Vanneste, CIO at Mensura. "One digital application had to enable our prevention consultants to inform themselves and to simplify, speed up and make their administration paperless." For this objective, the choice fell on Scriptura Engage. With their mobile solution, the (non-technical) user can consult offline customer data in French or Dutch, customize and fill out an electronic checklist together with the customer. This information is – as soon as the user is back online – automatically synchronized with the customer data system of Mensura.
More than a mobile app
More than a mobile solution, Scriptura Engage is an open communication platform. One that also integrates seamlessly with the existing channels for customers and employees. Christophe Vanneste: "The platform integrates on both technological and operational level, various communication channels (including mobile, but also e-mail and sms) and also future adjustments. We don't only get a mobile solution, but also a central platform for all our paper and digital communications. "
Mobile is the (very near) future
Although market analysts have been highlighting the importance of mobile integration for years, many organizations are still at the beginning of their mobile strategy. Joke Dehond, CEO of Inventive Designers: "Mensura is market leader in its industry and confirms that position by being one of the first of its market to get started with a mobile solution. Many companies use a customized mobile app, but that causes more intensive fragmentations of functions, maintenance and a worse user experience. With Scriptura Engage, Mensura has a platform with which it can optimize its communications and customer experience without having to create new apps every time or a new solution. "
For Rik Doclo, Business Developer at Inventive Designers, it was immediately clear that Mensura had a clear view on the direction they wanted to go. "By working out some applications, we can show that Scriptura Engage was the solution that Mensura was looking for, but also that our employees are able to quickly meet the needs of their business to understand and translate. From the beginning of this year 30 prevention consultants of Mensura can, after a short training, store their suitcase and go on customer visits only with an iPad. Scriptura Engage will reduce the paperwork for them to zero and drastically reduce the risk of errors in conveying information to internal systems. "