How to boost operational efficiency with Managed Services?
Oct 16, 2018
Just like a well-functioning team is made up of quality players who know what to do on the pitch, a company’s success is determined by the efficiency and strengths of its different departments, each completing different tasks with different skills, but all striving towards the same goal: company growth through best practices and continuously improving products and services.
As such a company’s core business shouldn’t be managing their customer communications platform. It’s ours. In this week’s blog we’ll talk about how Scriptura's Managed Services can boost your operational efficiency while reducing your workload on Scriptura.
On-premise installations are expensive. Every couple of years the servers need replacing and drivers, the OS and software need regular updating. This costs a lot of money. Also as opposed to the cloud it’s much harder to manage peaks with on-premise installations, for example when distributing quarterly car insurance certificates. Furthermore these installations are generally less reliable than large scale cloud vendors infrastructure when it comes to performance, security, uptime …
With managed services all these costs become irrelevant. There’s no need for in-house equipment, let alone steep costs to cover maintenance, idle machines and software upgrades. Also, through cloud-based managed services fallbacks and DRP’s are much more solid as data centers are spread geographically.
When companies choose to manage resources on-premise, they need to keep investing in the competence to do so. First of all in finding and keeping the right people, which holds risks what every employer can attest to. For example when a trained person leaves the company, this results in additional costs as well as risks for the customer. Secondly companies need to invest in keeping their in-house competence at the required level.
Managed services require no investments in technical resources. There is no need for in-house competence, as Inventive Designers is responsible for the entire maintenance of the Scriptura environment. There are no hidden costs either for replacing resources when for example someone leaves the company. Additionally, tasks such as 24/7 support are usually not foreseen on-premise, while managed services immediately enables this level of support.
Managed services is done in an ITIL way of service management. Inventive Designer’s people are trained and certified to manage the full operational aspect of our service catalog, from Service Design and Service Transition up and to including Service Operation.
When running Scriptura on-premise, customers usually upgrade every couple of years through a project. Yet they do not always follow our releases, which might leave their Scriptura version unsupported. This could impact their business when a critical issue arises. Inventive Designers always develops new functionalities to be implemented on the latest version, so if a company wants to start using a new module but hasn't updated Scriptura, the time-to-market is increased.
When relying on managed services there are no additional upgrading costs. And you can always rest assure that you have the latest version of the Scriptura software running. So when you want to use a new feature, you can do so immediately. In an on-premise situation, usually an upgrade is needed to use one of the latest functionalities.
Want to know more about using Managed Services at your company? If you need assistance to understand the impact of an upgrade in your specific environment or you want us to help you, please feel free tocontact us!