Read. Gather Ideas. Discuss.

Clear and digital customer interactions form the basics for a happy customer journey in the new age.

Signup to share your stories

Contact us

    Subscribe to our news letter!

    Recent Posts

    Older Posts

    How Scriptura Template Factory boosts operational efficiency

    Over the past few weeks we’ve delved deeper into how companies can improve operational efficiency. In this week’s blog, we’ll talk about operational efficiency in template design. More specifically we will shed a light on the benefits of Scriptura’s Template Factory and how each of these benefits can boost operational efficiency within your company.

    In the past, companies would rely on their own skills and in-house resources to develop and manage document templates for customer communications. However, these days managing the perfect team of templaters has become somewhat impossible. The right technical and design skills are difficult to find on the job market and proper training requires time and resources. As a result up- or downscaling quickly is really hard. Yet this flexibility in resources is exactly what companies need because templating is never constant over the course of a year. Often sudden peaks in templating arise when companies decide to convert templates to other software systems or new law regulations force them to adjust contracts and other documents immediately.

    New call-to-action

    Less responsibility and workload for customer

    With Template Factory, Scriptura provides a set of services to relieve companies of this challenge. It’s a modus operandi in which Scriptura completely or partially takes over document templating, supplying the end customer with a resource pool of templaters and experts. As Scriptura has all the necessary profiles and resources in-house, up- or downscaling is easy, as well as tackling templating peaks.


    Training employees becomes a thing of the past, too. Scriptura experts also coach guiding companies who wish to keep templating in-house or helping them when more technical issues arise or HTML or CSS skills are required. As such, Template Factory relieves companies of their templating responsibilities, while reducing their workload and TCO and increasing their efficiency.

    Faster go-to-market

    Compared to the traditional approach, Template Factory allows for faster speed of delivery as business teams can direct templates changes and requirements, closing the distance between themselves and the templater, boosting operational efficiency and shortening the time-to-market of customer communiciations. Scriptura writes the software for Template Factory and thus is aware of the best practices. Combined with Scriptura’s resource pool and technical skills this results in more efficiency as templates are delivered three to four times quicker than the company would.

    Flexible resources and instant reporting

    As companies usually work with multiple templates with different complexities, it’s hard for them to make accurate cost estimates for required changes. However, when working with Template Factory, costs do not hinder efficiency as it’s built on a pay per use model.


    Firstly templates are analyzed and bundled in categories according to their visual characteristics and data complexity. This categorization contains a description of the different types of templates, combined with the effort needed to perform the Template Factory services. The result is a Template Factory Service Catalog. After testing and fine tuning a formal offer to work is made with clear and correct pricings.

    By working with a pay per use model, the customer always knows what the cost will be and can achieve cost reduction in the process. It’s like ordering a meal from the menu in a restaurant instead of gathering all ingredients in a supermarket and only finding out the price of your diner at the checkout. Besides cost transparency instant progress reporting is another asset.


    Best practices template design

    Templates can be built and structurized in countless ways. This does mean that there are certain best practises. With Template Factory for example it’s possible to make re-usable objects that can be integrated in different templates, such as a footnote. Instead of setting this up in each and every template, it’s only a matter of doing it once and copying the footnote to all templates.


    By using the resources of Inventive Designers and its partners, the end customer is sure that best practices are used.