Clear and digital customer interactions form the basics for a happy customer journey in the new age.
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What gives me a lot of satisfaction, is to present and teach technical-trainings. For a couple of years, I travelled the world to teach CCM-topics to companies and class groups. I also enjoy to meet customers and to assist them in every step of the implementation process as a consultant.
Do you often wonder how your customers deal with your e-mails? How do you measure subscriber engagement? What is the click rate of the links in your messages? And how do you enrich your CRM-system with these metrics?
Google recently decided to phase out support for NPAPI-plugins in Chrome. This has some serious consequences if your organization still depends on fillable PDF forms. I’ll explain why in this blog post!