Read. Gather Ideas. Discuss.

Clear and digital customer interactions form the basics for a happy customer journey in the new age.

Signup to share your stories

Contact us

    Subscribe to our news letter!

    Joachim Corijn

    Joachim Corijn

    Older Posts

    Recent Posts

    Time to reduce the workload of your IT team

    With customer interaction being delivered across both offline and digital channels, the expectation of accuracy by your customer is high. When missing important details—such as the customer name—the personalization just isn’t there and the customer feels disconnected from your company.

     

    As an IT Director, you may be faced with many problems from other departments that require a solution. For example, no customer wants to receive a formal document that opens with ‘Dear ’, especially from a professional company. It is a poor customer experience, especially since your customers are already bombarded with advertising and other forms of solicitation. Validating data integrity within your CRM should be— and can be— a standard step in data processing. What other mistakes exist in your document template? Does your process send out duplicate statements to a customer?

     

    When an end-customer has recognized their problem in a public way, by which the marketing department is made aware, the IT Director then has the responsibility to locate the problem, understand it entirely and solve it correctly. The problems must be located and singled-out in every circumstance by IT management, so that the satisfaction of the end-users’ digital experience can be restored and maximized once more.

     

    If business users come to your IT department every time they see a mistake in either the data or the template, too much time will be spent on recoding documents or optimizing the data validation process. While actually, it would be easier that the business users who know the mistake can make the changes themselves so that essential information is not lost. It would save them the time from reporting the mistakes, and the templates would be adjusted far more quickly than if they had to rely on already-limited resources of IT teams.

     

    Scriptura Engage helps improve customer experience through the automation of customer communications. Both (B2B) business-to-business and (B2C) business-to-consumer organizations use our Customer Communication Management software to create, produce and distribute essential business communications that are highly-personalized and interactive. They engage more profitably with customers. Personalized documents are created in a 'what you see is what you get' (WYSIWYG)-designer through rules-based dynamic assembly and sent in multiple formats across multiple channels to drive business impact. From one-to-one contact to the high volume output, Scriptura Engage simplifies and automates document-related business processes to improve business performance and efficiency. View your CCM much more as an opportunity to simply market a product. It is the opportunity to improve clarity of your communications with your customers. 

     

    Wondering how your company can also benefit from this? Let's talk!

    We are more than happy to spend some time going over your specific situation, as well as how to improve your CCM procedures by introducing Scriptura to your working environment.

    Read More
     0

    5 critical concepts to make document design more efficient

    Whether you are designing transactional documents, digital forms or customer onboarding communications, chances are you will encounter the same challenges as a lot of your peers in other industries. Based on our experiences we discovered several design concepts that can make a huge difference when designing communications.

    Read More
     0

    StoneRiver and Scriptura Engage Announce a Strategic Alliance

    StoneRiver, Inc., the trusted insurance technology partner with solutions across multiple business lines, and Scriptura Engage, today announced a cooperative marketing and technical alliance. The alliance allows the two companies to jointly market and deliver a comprehensive solution that provides a seamless integration between Scriptura Engage’s customer communications application and StoneRiver's PowerSuite® and CompSuite® workers’ compensation systems.

    Read More
     0

    Taking your Customer Communication processes to the next (mandatory) level

    E-government integration

    It has finally happened! E-Government solutions have become household practices for the general public to exchange information with their government. It might have taken some time and a number of unfortunately failed initiatives, but we’re all glad (relieved) the time has come.

    Read More
     0

    New professional services manager to support growing customer base

    Inventive Designers, the company behind the Customer Communications Management software Scriptura Engage, recently announced the appointment of Jim Verbist as their new Professional Services Manager. In his new role, Verbist will be responsible for the further development of the professional services team to support the company’s growing international customer base.

    Read More
     0

    Community engagement needs you and me

    A business is not about systems, it’s about people. True, an organization needs systems and software to be operational. True, a lot of processes can – and should – be automated, but still, without people a business would be nowhere. The right people at the right buttons, the right people facing the right people, that’s what counts when you’re aiming for customer experience and engagement. That’s what we are continuously working on with our customer communications platform Scriptura Engage.

    Read More
     0