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David Geleyn

David Geleyn

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Recent Posts

The Power of Saying Goodbye

When a customer decides to stop using a product or service, an organization should have the courtesy to say goodbye. It is the perfect moment to get feedback and to track down the reason why the customer left. A customer that has left can become a customer again ... Read More

What You See Is What You Brand

Getting information consistent with the brand guidelines across all channels contributes greatly to the customer experience of a company, but who can create stunning brand-loyal communications without HTML and CSS knowledge? Read More

How to Digitally Transform Your Business?

Nowadays every organization has some kind of transformation program to digitalize (parts of) their business. But Is there a magic wand for digital transformation? The future is coming faster than you think! Read More

Getting home after car breaks down...

A blog on how services can re-think, map-out customer journey and the related ecosystem, to enhance customer experience in case of a breakdown. Read More

Launching Scriptura Engage Web Designer

Today, we’re thrilled to announce Scriptura Engage Web Designer, a web based design environment that focuses on empowering your business users. Read More

Rapid Time to Market is Table Stakes for Digital Innovation

To better support our customers, we have changed our release schedule to be more frequently. Reducing the time-to-market of new features significantly. Read More

Scriptura Engage 8.1 (aka 17.02) released

We are very pleased to announce release 8.1 of Scriptura Engage, our enterprise customer communication platform. What's new in this release? Find out here! Read More

Communication Relevancy in Telco Sector

Customer Communication improvement ideas for Telco's : relevant communications for better customer engagement Read More

10 Key Challenges for Field Force Automation

Field force automation is one of the domains within enterprise mobility with a huge potential for time saving, cost reduction, and even increasing revenue. Read More

3 Ways to Approach Multichannel Customer Communication

What is active and passive multichannel communication and how can we even go further? Responsive communication improves your customer experience. Read More