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Clear & digital customer interactions form the basics for a happy customer journey in a new age. 

 

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David Geleyn

David Geleyn

Understanding clients’ needs and transforming those needs into innovative, flexible and future proof solutions is what makes me tick. I’d like to think of myself as an open-minded no-nonsense kind of a guy with a pragmatic and motivating attitude. I never think in terms of problems, but in terms of challenges and opportunities.

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Recent Posts

How can printed communications help your customers to go digital?

Do many of your customers back out before completing their customer journey? Avoid high dropout rates by using print to help customers to go digital. Keep them digital with actionable and frictionless content. If they are made to stay in the same environment, they will be open for a lot of things! Read More

Consistency across all touchpoints is the key to customer loyalty

A consistent customer journey is key, every touchpoint holds specific opportunities to engage with customers. That's why the worlds of marketing and service communications are converging. Ever encountered a really attractive add with a fancy actor but then got the a boring looking invoice? We did! Read More

The Power of Saying Goodbye

When a customer decides to stop using a product or service, an organization should have the courtesy to say goodbye. It is the perfect moment to get feedback and to track down the reason why the customer left. A customer that has left can become a customer again ... Read More

What You See Is What You Brand

Getting information consistent with the brand guidelines across all channels contributes greatly to the customer experience of a company, but who can create stunning brand-loyal communications without HTML and CSS knowledge? Read More

How to Digitally Transform Your Business?

Nowadays every organization has some kind of transformation program to digitalize (parts of) their business. But Is there a magic wand for digital transformation? The future is coming faster than you think! Read More

Getting home after car breaks down...

A blog on how services can re-think, map-out customer journey and the related ecosystem, to enhance customer experience in case of a breakdown. Read More

Launching Scriptura Engage Web Designer

Today, we’re thrilled to announce Scriptura Engage Web Designer, a web based design environment that focuses on empowering your business users. Read More

Rapid Time to Market is Table Stakes for Digital Innovation

To better support our customers, we have changed our release schedule to be more frequently. Reducing the time-to-market of new features significantly. Read More

Scriptura Engage 8.1 (aka 17.02) released

We are very pleased to announce release 8.1 of Scriptura Engage, our enterprise customer communication platform. What's new in this release? Find out here! Read More

Communication Relevancy in Telco Sector

Customer Communication improvement ideas for Telco's : relevant communications for better customer engagement Read More