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A view on the past year and the road ahead with Jim Verbist, CEO @ Inventive Designers.

In the serene offices of inventive designers, whenever Jim Verbist is around, there’s a hive of activities in his office. One appointment after the other, often back to back. When there is a window to stretch his legs, you see a busy Jim going around the offices, checking on how everyone else is fairing. Jim has been serving as the company’s CEO since may last year ...

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Getting home after car breaks down...

In multipe Forrester reports, analyst Joana van den Brink-Quintanilha, indicates that successfully mapping the CX ecosystem requires insights outside the company. It isn't always easy for companies to get that outside-in view. But hey, I'm here to help! With this post I want to do just that for the CX professionals of car assistance companies: Giving them one outside-in view of their company.

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The world of customer experience: Outside-In versus Inside-Out

Today, we see two paradigms in business: Inside-Out vs. Outside-In approach.

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Jim Verbist new CEO Inventive Designers


Press release Inventive Designers (Scriptura Engage) - For immediate release 

Hoboken 9 May, 2017 – We are excited to announce Jim Verbist is appointed as new CEO of Inventive Designers.  This introduces a new phase of growth for the Antwerp software company.

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Launching Scriptura Engage Web Designer

Unlock your Business Users!


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How the right CCM platform will give your organization wings

A CCM platform should be designed to fit your needs. It should take CCM to another level and focus on three major components – Design, Communication, and Analysis.


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How to make a good day even better!

If you have read the previous blog post 'How to turn a good day into a headache', you'll understand how frustrating it can be to provide a good customer experience without the right tools. 

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How to turn a good day into a headache

Do you know this feeling: you get in early in the morning to get some work done before your meetings start, but you are instantly overwhelmed by problems the minute you get into your office? From 'IT tells me this document change will take 80 days, while we need it next week' or 'Our customers feel frustrated for not getting their bills by email' to 'We need to change the logo on this document, but we cannot find the template'


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Rapid Time to Market is Table Stakes for Digital Innovation

The digital world is moving fast (and faster every day). If it comes to innovations, tomorrow is always too late. They were due for release yesterday! To better support our customers in their digital journey, we have changed our release schedule. With this new schedule, we will  release software more frequently, reducing the time-to-market of new features significantly.
Until now, the release date of a new version of our on-premise product was determined by its scope. Consequently, the time to complete the release varied based on the size of the scope. Also, as you might expect, the scope of a release tends to fluctuate, which is just fine in an agile environment, but this has the disadvantage that release dates become unclear and that they tend to shift to later dates. This makes the planning of migration projects hard for customers. Another side effect is that different stakeholders put a lot of pressure on the product team to get a specific feature in the next release, because it is unclear when following releases will become available.
To overcome these concerns, we have decided that the release frequency is more important than the scope of a release. As a result, we will release Scriptura Engage with a fixed frequency. Every 3 months (in January, April, July and October), a new release will be made available. The scope will be more focused on a smaller set of features and it might happen that a feature won’t make it in a specific release, but the release dates are clearly defined and will give the stakeholders perspective of when to expect that feature. These time-based releases also facilitate faster collection of feedback on new features. This gives us the opportunity to iterate more quickly, resulting in more valuable software. For those customers that require stability and don’t want to use new functionalities right away, we will provide a long term stable release (LTS) every year.
To highlight this change, we will also align the version numbers of our products with this new release schedule. The new version numbering will contain the year and month of the release. With that in mind, Scriptura Engage 8.1 is also known as Scriptura Engage 17.02, which indicates that it has been released in February 2017. This year you can expect the following releases: Scriptura Engage 17.07 in July and Scriptura Engage 17.10 in October.
All changes in the release schedule are documented in the Software Release Policy, that can be found in the protected part of our website. This policy becomes effective with the release of Scriptura Engage 8.1 also known as Scriptura Engage 17.02.
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Scriptura Engage 8.1 (aka 17.02) released

Today, we are very pleased to announce release 8.1 of Scriptura Engage, our enterprise customer communication platform.
New in this release:
  • With smart data routing, flexible configuration of the output production and end-to-end tracking of the process, the Composition Service adds transparency, efficiency, performance and recoverability to the batch output process.
  • Time dependent variations of resources, called variants, allow for efficient inclusion
    of different legal clauses or promotions in a template, based on the date of output generation.
  • With the introduction of the Email Proofing and Email Link Rewriting & Tracking cloud
    services, designing quality emails has become much easier.
  • The Resource Server has a new backend, based on an included distributed, high
    performance NoSQL store, called Apache Cassandra. Consequently, the performance and the robustness of the Resource Server are significantly increased, mainly as an effect of removing the dependency on unreliable network storage and less performant relational databases.
  • All server process (Process Server, Resource Server, Management Server and Front End
    Server) now have an extensible framework to verify their status and in-depth health.
  • All server processes are now capable of being shut down in a graceful manner.
  • A wide range of new Document Flow steps are made available to be used in your output processes.
Since compatibility with the existing enterprise infrastructure is important and as software evolves quickly, the list of supported operating systems, databases and browsers has been
With this new release, we also changed our Software Release Policy. Thanks to this policy, an increased software release frequency will accelerate the introduction of new features significantly.
Scriptura Engage 8.1 (also known as Scriptura Engage 17.02) has a lot to offer and is ready to be downloaded from our website today. More information and details can be found in the What’s New in Scriptura Engage 8.1 brochure.
We invite you to upgrade today! If you need assistance to understand the impact of an upgrade in your specific environment or you want us to help you migrate your Scriptura Engage software, please feel free to contact us!
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