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ENGAGE18: Revealing the future standards of customer communications

On the 25th & 26th of October, Inventive Designers hosted ENAGE18 for its customers and partners. And engage we did. A broad international audience of business experts, marketers and C-level executives herded together in Antwerp to catch a glimpse of the future standards of customer communications. Read More

Boosting operational efficiency and the power of customer experience management: a recap

Over the past weeks, we covered the importance of customer experience management (CEM) and operational efficiency in order to boost your organization and compete with peers in terms of customer experience. In this week’s blog we’ll come back on how Scriptura Engage has all the necessary ingredients Read More

How to boost operational efficiency with Managed Services?

A company’s success is determined by the efficiency and strengths of its different departments, each completing different tasks with different skills, with the same goal: company growth. As such a company’s core business shouldn’t be managing their customer communications platform. It’s ours. Read More

How Scriptura Template Factory boosts operational efficiency

In the past, companies would rely on their own skills and in-house resources to develop and manage document templates. These days managing the perfect team of templaters has become impossible. Discover the benefits of Scriptura’s Template Factory and how it can boost operational efficiency. Read More

CEO Jim Verbist shares a glimpse of ENGAGE18

At the end of October, Inventive Designers welcomes customers, partners and everyone interested in tomorrow’s customer communications standards at ENGAGE18. In advance of the event, we sit down with Jim Verbist as he shares a glimpse of what we may expect to see and discover come end of October. Read More

How business user empowerment boosts operational efficiency

Today’s companies and their communication platforms and digital transformation programs are too technology-driven, business users have to rely on IT to make the necessary changes to templates as the tools are too complex for them. This impedes operational efficiency, so how to boost it? Read More

How to improve operational efficiency in multilingual and multibrand environments?

In business speed is everything. Delivering relevant, individualized and consistent customer communications is crucial and you need operational efficiency to do so. Yet this is something that a lot of companies lack in multilingual and multibrand environments. Read More

How to boost your organization with customer experience management?

Customers are becoming more demanding in what type of communications they receive and how these are delivered. In today’s market in which the customer experience is paramount, flexibility and agility are must-haves for companies eager to succeed, but how do you boost business agility? Read More

Why make your communications as dynamic as possible?

Along with technology and the possibilities brought by big data and social media, customer expectations have come a long way. Technology and the current digital era, enable companies to make their customer journey as pleasant as possible with individualized, actionable and relevant communications. Read More

Digital transformation and the hurdles of digital adoption: a recap

What is digital adoption? In fact digital adoption is about more than buying a few iPads or investing in new software. It’s not only about IT, digital adoption is about knowing how your organization needs to function as a whole, using a digital framework of multiple tools to achieve your goals. Read More